About Us - PonyCare Transportation

Our vision is to make work inspiring and fulfilling

Since 2001, PonyCare Transportation has proudly served the Greater Richmond Area as a trusted provider of Non-Emergency medical transportation. Our company was built on a foundation of compassion, dependability, and a genuine commitment to personalized care.

We believe every journey matters. That’s why we make your safety, comfort, and peace of mind our top priorities. From non-emergency medical transportation and wheelchair assistance to critical care ambulance services, our experienced team delivers solutions tailored to meet your unique needs.

Over the years, we’ve earned a reputation for excellence by focusing on reliability, professionalism, and strong community connections. At PonyCare Transportion, we don’t just take you from one place to another — we ensure your experience is seamless, stress-free, and supported at every step.

Discover the difference. For us, your journey isn’t just important — it’s our purpose.

50+

Team Member

25 +

Years in Business

1,000,000 +

Trips Completed

Healing Journeys Matter

Our mission transforms medical transportation from a mundane service into a compassionate, patient-centered experience that prioritizes emotional and physical comfort.

Patient Care

We don't just transport patients - we create healing ecosystems where every mile travelled is an opportunity for comfort, dignity, and personalized medical support.

Community Support

By connecting patients with reliable transportation, we're not just moving bodies - we're rebuilding community trust, reducing healthcare barriers, and empowering vulnerable populations.

Your Questions Answered with Care

We understand navigating medical transportation can be complex. Our comprehensive FAQ section breaks down everything you need to know about our compassionate, reliable non-emergency medical transport services.

Service Coverage Areas

Ponycare Transportation serves Greater Richmond Area, ensuring extensive accessibility for patients requiring specialized medical transportation solutions.

Booking Process Simplified

Our members call their insurance provider to schedule trips and within mintues we will be able to accomade any trip. Request a transport with just a quick phone call to your dedicated insurance support team.

Vehicle Types

From wheelchair-accessible to stretcher specialized medical transport vehicles, we offer a diverse fleet designed to accommodate various mobility needs and ensure patient comfort and safety.

Insurance Compatibility

We collaborate with multiple insurance providers and can help patients navigate Book processes. Our billing specialists work diligently to maximize your coverage and minimize out-of-pocket expenses.

Patient Support Services

Beyond transportation, we offer personalized support including pre-ride pick up confirmation, real-time tracking, and compassionate staff trained to address unique patient requirements with dignity.

24/7 Customer Care

Our dedicated customer support team is always available to answer questions, provide assistance, and ensure your transportation experience is smooth, comfortable, and stress-free.

Your Health Journey Matters

Swift Medical Transportation When Every Minute Counts

Experience medical transportation that transforms stress into comfort, ensuring you arrive safely, punctually, and with unparalleled peace of mind for your critical healthcare appointments.

Contact Ponycare

Call Our Transport Wizards

+1 (804) 747-1717

Email Transport Champions

info@ponycaretrans.com

Let's Connect

We're ready to turbocharge your transportation experience with lightning-fast support